Refund Policy

Last updated: July 31, 2026

Ashborne PvP offers optional purchases of digital items and virtual content through Google Play. This Refund Policy applies to requests submitted directly to the Ashborne PvP developer. Purchases also remain subject to Google Play's policies and any mandatory rights under applicable law.

General rule: except where required by applicable law or Google Play policy, purchases of digital content that has been correctly delivered to the player's game account are final and non-refundable.

Digital Items Are Delivered Immediately

Optional purchases may include virtual currency, gold, keys, cards, heroes, card or hero fragments, wild cards, chests, limited-time packs, and other in-game content. After Google Play confirms a successful transaction, the corresponding digital content is normally delivered immediately to the game profile.

Digital items are licensed only for use inside Ashborne PvP. They have no cash value, cannot be transferred outside the game, and cannot be exchanged for money or other real-world value.

Purchases That Are Normally Non-Refundable

To the fullest extent permitted by law, the developer does not provide refunds when transaction and delivery records show that the purchased content was correctly granted. This includes requests based on:

• a change of mind after purchase;
• dissatisfaction with correctly described and delivered content;
• digital currency or items that have already been spent, consumed, opened, used, upgraded, exchanged, or combined;
• a package becoming less useful because of later gameplay decisions or progression;
• failure to use a time-limited offer after its contents were correctly delivered;
• loss of local progress caused by deleting the app, clearing app data, changing devices without using an available cloud-save feature, sharing an account, or failing to protect account credentials;
• game balancing, content updates, or reasonable changes that do not make the originally purchased content unavailable;
• a request to convert virtual items into cash or transfer them to another account.

Verified Non-Delivery

The developer may approve a refund or another appropriate remedy when all of the following can be verified:

• Google Play completed and charged the transaction;
• the purchased digital content was not delivered to the intended game profile;
• the missing delivery is supported by the Google Play order record and the game's available transaction or delivery records;
• reasonable restoration or delivery troubleshooting cannot resolve the problem.

When possible, the first remedy may be restoration or delivery of the purchased content. If delivery cannot be completed, the request will be reviewed for a refund through the applicable Google Play process.

Mandatory Exceptions

Nothing in this policy removes rights that cannot legally be excluded. Google Play or applicable law may provide remedies in circumstances including unauthorized transactions, duplicate charges, materially defective or materially misdescribed content, fraud, or other legally protected situations. Eligibility in those situations is determined by Google Play and applicable law, not solely by this policy.

How to Request Help

For purchases made recently, use Google Play's official refund and purchase-support process first. If Google Play directs you to the developer, contact us at:

Include all of the following:

• the Google Play order ID beginning with GPA;
• the in-game Player ID;
• the purchased product or package name;
• the approximate date and time of purchase;
• a description of the missing content;
• screenshots that show the completed Google Play transaction and the relevant game state, where available.

Never send a payment-card number, bank password, Google password, or other sensitive financial credentials. Requests without enough information to identify and verify the transaction may be delayed or rejected until the required information is provided.

Refunds, Reversals, and Chargebacks

If Google Play, a payment provider, or the developer refunds, reverses, or charges back a transaction, the associated digital entitlement may be removed and the related in-game balance may be adjusted where this is technically possible, proportionate, lawful, and consistent with platform policy. Fraudulent refund or chargeback activity may be investigated and may lead to account restrictions where permitted.

Rewarded Advertisements

Rewards obtained from optional rewarded advertisements are not purchases, have no cash value, and are not eligible for monetary refunds. If an advertisement was completed but the promised reward was not delivered, contact support so the available ad and reward records can be reviewed.

Policy Changes

This policy may be updated when the game, Google Play requirements, or applicable law changes. The current version and revision date will be published on this page.